Privacy Policy

1. Scope of this policy

This policy covers information handled through this website — pages viewed, the key-request form, and email or telephone correspondence with the duty desk. It is a website privacy policy, not a lease, management agreement or application document. Tenant, owner and vendor records created inside an actual engagement are governed by that engagement's own documents and applicable housing law.

2. Information we collect

2.1 Information you give us

• Key-request details — your name, email address, optional phone number, the board you selected, and your message text submitted through FORM MRP-KEY;
• Correspondence — the content and routine metadata of emails sent to hello.p.vasquez@markrazpr.shop and notes of telephone conversations;
• Business records — your organization, role and contact details where you write to us in a business capacity (owner, vendor, association board, counterpart agent).

2.2 Information collected automatically

• Hosting logs — IP address, browser and device characteristics, referring address and timestamps, recorded by our hosting provider for security and reliability;
• No advertising trackers — this site runs no ad networks, behavioral-analytics profiles or social-media pixels. Fonts are served by Google Fonts, which processes your IP address to deliver the files.

3. How we use information

• Routing your request to the correct board and responding to it;
• Business correspondence, scheduling and record-keeping;
• Operating, securing and auditing the website;
• Meeting record-retention and legal obligations under Ohio and United States law.

We do not sell personal information and do not share it with third parties for their own marketing.

4. What not to send us

Please do not submit lease agreements, payment or banking details, Social Security numbers, application documents, lock codes or security credentials through the website form or ordinary email. If a matter proceeds — a management proposal, an appraisal order, an escrow file — the desk will open an appropriate channel for those documents.

5. Cookies and storage

This website sets no tracking cookies and stores no persistent identifiers in your browser. Transient technical storage used by your browser to render pages can be blocked or cleared in your settings without losing access to any page.

6. Who sees your information

• Duty-desk staff, strictly on a need-to-know basis, to answer and route requests;
• Infrastructure providers — Google Firebase (hosting) and email carriers processing data to deliver the site and messages;
• Authorities, where disclosure is required by law, court order, or to protect a person or property.

7. Retention

Key requests and correspondence are retained for up to five years to support business records and any resulting file, then deleted or anonymized unless law or an open matter requires longer retention. Hosting logs rotate on the provider's standard schedule.

8. Security

The site is served only over HTTPS. Inbound correspondence is limited to named staff on managed devices. No transmission or storage method is perfectly secure; we will act as required by Ohio law if a breach affects your information.

9. Your choices and rights

• Access & correction — ask what website-submitted information we hold about you and request correction;
• Deletion — request deletion of your website-submitted information, subject to legal retention duties;
• Correspondence preferences — ask us to stop replying or use a different channel.

Email hello.p.vasquez@markrazpr.shop with subject "Privacy Request". We respond within 30 days.

10. Children

This is a business site directed at adults; we do not knowingly collect information from children under 13 through the website.

11. Changes & contact

We may revise this policy; the current version always lives at /privacy-policy on this domain. Material changes will be noted at the top of the page.

Questions, requests or complaints about this policy: